POSTAGE & PICKUP
All products are sent via Australia Parcel Post. We strongly recommend the buyer takes out additional postage insurance at $1.50 per $100.00. Please contact Janell direct as this is invoiced separately.
Browbands are quality checked, wrapped in tissue paper and sent in a padded bag with a spare piece of chain for repairs. Canes are quality checked, wrapped in tissue paper and sent in a secure tube.
Items are generally posted on a Tuesday and Thursday.
International customers will need to contact us direct to obtain a quote for shipping.
For in store pickup from our Oak Flats office please contact us on 1300 211 234 or email@example.com to confirm arrangements and time.
CARE OF BROWBANDS
DES browbands are guaranteed against defective or faulty workmanship and/or ribbon. They are manufactured for the purpose of horse jewellery and should be handled and taken care of appropriately.
DES will not accept any returns or refunds for
- Normal wear and tear
- Physical damage
- Improper use
- Improper storage and transport
- Incorrect notification of wrong size or colours
We recommend the browband be taken off the bridle and stored flat in a cover or container and away from moisture. Please do not tie your horse up or let him rub his head whilst wearing the browband.
All care is taken in the construction and packaging of your band but should you have any problems please do not hesitate to contact Janell at Devine Equine Services.